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Refunds and Returns Policy


Our return policy lasts 7 days. If 7 days have gone by since you received your jewelry, unfortunately we can’t offer you a refund or exchange. If you intend to return an item please send an email to first. Please inform me of your intent to return your jewelry as soon as possible, preferably within the first few days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Custom orders and made to order items are exempt from returns. First payments towards layaway items are also non-refundable. Some earrings that cannot be sterilized also cannot be returned, if you are unsure before purchasing please ask.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If the item is not salvageable your return may be rejected entirely. 
- Any item that is returned more than 15 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
Most of my work is one of a kind so I cannot exchange for the same item in most cases. If you want to exchange for another item please send an email to first so we can discuss your options. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

To return your product, you should mail your product to: PO Box 6272, Freehold NJ 07728, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Contact Info

Mailing Address-

Janine Krantz, PO Box 6272, Freehold, NJ 07728



Based on 219 reviews
Mysterious Iolite

Iolite is such a beautiful blue-violet and this pendant that Janine made is SUPER!
So lovely and elegant!

Amazonite Pendant Necklace Sterling Silver
Christina Rickard

Really beautiful stone. Goes well with a lot of my outfits. Well crafted

Everything I anticipated. Solid craftsmanship. Received a compliment the first time I wore it!

Luscious Iolite

Gorgeous color, sparkle, and feel. I love my Iolite necklace more than I thought that I could

Multi Strand Sterling Silver bracelet

I LOVE LOVE LOVE this bracelet! So well made and comfortable and the clasp is perfect. Easy to put on and stays on! I added some favorite silver charms to the extra links. I’m picky about how my jewelry feels and looks as I wear it all the time. I like it to feel like my favorite pair of jeans and this scratches all the itches! Thank You

Love this like I love all Janine's work

Another fabulous piece and design. I wear this everyday and have gotten lots of compliments too! It is lovely, comfortable and has great energy. Highly recommend your work to anyone is search of a fabulous gift for themselves or a loved one! Can't wait to add something else to my collection!

Totally love

So happy to own another piece of beautiful jewelry from Janine. She is a talented artist and is very creative and consistent in her work! This necklace is the perfect length and feels wonderful. The color and quality of the stones is perfect. Thank you!


My bracelet arrived packaged beautifully. It is well made and unique.

Excellent craftsmanship

Simply beautiful...Came very quick, was not expecting that so close to the holiday...

Blue Lapis Pendant Necklace Sterling Silver
Julie Gothrup
So delicate and pretty.

I really love this necklace.
Thank you!

Polychrome Jasper Pendant Sterling Silver One Of a Kind Gemstone Necklace #3
Lauronda Cooper
Gorgeous necklace

Just beautiful work - from the pendant to the creative chain! I wore it for the first time this week and received so many compliments. Just love the jasper and the colors!

Malachite and Emerald Sterling Silver and 22k Gold One Of a Kind Gemstone Necklace
Stunning necklace

Couldn’t be happier! Impeccable quality and I love the heavy weight of this pendant.

Sonoran Dendritic Rhyolite Jasper and Garnet Necklace Sterling Silver
Susan S.
Absolutely Stunning!

I'm so glad I found Janine! The mix of stones in this necklace are very complimentary. The craftsmanship and design are impeccable! The purchase was easy and shipping was quick. I will definitely be purchasing more!

Shattukite Dangle Earrings Sterling Silver

Beautiful earrings!

Love it!

Love my earrings so much, I bought the matching necklace!

Bubble love

I love this ring! I am partial to bubbles and dots and had my eye on this style for a while. I was so excited to finally get one that haven’t taken it off since it arrived! it’s perfect - beautiful and comfortable and Janine is so nice to work with. Thank you!

Flower Stud Earrings in Sterling Silver and 22k Gold
Vicki Kechekian
Flower Stud Earrings

I love these studs. They are small but pack a punch because they have a lot of detail in the leaves and gold center. The length of the prong and the type of back makes them secure yet comfortable to sleep in. Am very happy with this purchase.

Rosarita Granulation Earrings Sterling Silver #3

The earrings are a beautiful red. Very good quality.

Botswana Agate Pendant Sterling Silver One Of a Kind Gemstone Necklace
Michele Connolly
Botswana agate necklace

Beautiful necklace and excellent quality!

Flashy Labradorite Sterling Silver Wide Band Ring #6
Cynthia Goodman
Love my new ring

Love my new labradorite ring. Fits perfectly, works with everything and I love the stone.
Got compliments from friends.


I love all of my Janine Krantz jewelry. This is another excellent piece to my collection.

Garnet Sterling Silver Wide Band Ring
Vicki Kechekian
Garnet Ring

The stone is beautiful, just as described. The band is unique and comfortable. Proportion-wise, it's not too big for my small hands and stubby fingers. It fits my middle finger, which is a good reference point for when I buy another ring later on.

Super Seven or Melody Stone Hybrid Cuff Bracelet Sterling Silver #5
Paige Fry

Beautiful bracelet… the clasp doesn’t stay on though

Watermelon Tourmaline Stud Earrings Sterling Silver Pink Tourmaline Studs Bicolor Tourmaline Small Size
Elizabeth Messaros
Wow! Exceeded expectations!

Thank you, Janine! These earrings are stunning!

Pink Tourmaline Sterling Silver Wide Band Ring
Ronni D Nochimson
Beautiful color and style

This is my second ring ordered from Janine and once again I am so pleased with the color in the pink tourmaline and the style.
She is a great artist and jewelry designer.