Refunds and Returns or Order Cancellation Policy

Returns 

Our return policy lasts 7 days. If 7 days have gone by since you received your jewelry, unfortunately we can’t offer you a refund or exchange. If you intend to return an item please send an email to janine@janinekrantz.com first. Please inform me of your intent to return your jewelry as soon as possible, preferably within the first few days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Custom orders and made to order items are exempt from returns. First payments towards layaway items are also non-refundable. Some earrings that cannot be sterilized also cannot be returned, if you are unsure before purchasing please ask.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Your refund amount will be less the cost of shipping and transaction fees.

All refunds, whether they are for returned or cancelled items will be less a processing fee. Even if you return or cancel an item we are still charged a non refundable processing fee by Shopify on the transaction which you are responsible for. Fees usually are between 2.9% to 5.9% of the transaction amount depending on how you chose to make your initial payment. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If the item is not salvageable your return may be rejected entirely. 
- Any item that is returned more than 15 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at janine@janinekrantz.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
Most of my work is one of a kind so I cannot exchange for the same item in most cases. If you want to exchange for another item please send an email to janine@janinekrantz.com first so we can discuss your options. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Shipping 
To return your product, you should mail your product to: PO Box 6272, Freehold NJ 07728, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Info

Mailing Address-

Janine Krantz, PO Box 6272, Freehold, NJ 07728

Email- janine@janinekrantz.com