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Refunds and Returns or Order Cancellation Policy

Returns 

Our return policy lasts 7 days. If 7 days have gone by since you received your jewelry, unfortunately we can’t offer you a refund or exchange. If you intend to return an item please send an email to janine@janinekrantz.com first. Please inform me of your intent to return your jewelry as soon as possible, preferably within the first few days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Custom orders and made to order items are exempt from returns. First payments towards layaway items are also non-refundable. Some earrings that cannot be sterilized also cannot be returned, if you are unsure before purchasing please ask.

To complete your return, we require a receipt or proof of purchase. 


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Your refund amount will be less the cost of shipping and transaction fees.

All refunds, whether they are for returned or cancelled items will be less a processing fee. Even if you return or cancel an item we are still charged a non refundable processing fee by Shopify on the transaction which you are responsible for. Fees usually are between 2.9% to 5.9% of the transaction amount depending on how you chose to make your initial payment. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If the item is not salvageable your return may be rejected entirely. 
- Any item that is returned more than 15 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at janine@janinekrantz.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
Most of my work is one of a kind so I cannot exchange for the same item in most cases. If you want to exchange for another item please send an email to janine@janinekrantz.com first so we can discuss your options. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Shipping 
To return your product, you should mail your product to: PO Box 6272, Freehold NJ 07728, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact Info

Mailing Address-

Janine Krantz, PO Box 6272, Freehold, NJ 07728

Email- janine@janinekrantz.com

 

Based on 243 reviews
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Teal blue

Super necklace ….love size, fit, color!!

Lovely, swingy earrings

These earrings are nice and light as well as pretty. The huggy hoops are a great idea for those of us with earlobes can no longer handle heavier earrings.

White Pearl Pendant Necklace

I love this necklace. It's comfortable to wear and the white pearl color goes with everything.

beautiful!

I love my opal beaded necklace! The colors are gorgeous. I had been looking for ages for a multicolored necklace that I could wear with everything. thanks, Janine!

Large Granulated U Hoop Earrings in Sterling Silver Made To Order

Perfect match for my necklace

Janine used a picture of my necklace and made these beautiful granulated silver earring with the exact shape and elements to match. Awesome communication and service. Will keep buying!!

Gorgeous beads!

These are lovely. Great quality beads and excellent workmanship on the stringing. Thanks!

Gorgeous Bead Necklace

I love the beautiful colors of purple, pink & blue in this necklace! The color tones change in different lights. The necklace is a perfect length & the beads are a good size & weight. Janine has done it again with her amazing talent!

Perfect Necklace, Perfect Service

Janine was super engaged when I expressed interest in trying a knotted strand for the first time, helping me understand what I could expect, sharing ideas for how to wear it, and helping me pick. I was very happy with what I landed on - a rainbow moonstone necklace. It’s versatile and feels luxurious.

Pretty

II expected the multicolor opal necklace to be as pretty as the pic…..opals are smaller than expected.

M
Raw Watermelon Tourmaline Slice Pendant Necklace Sterling Silver
Michelle

I love this necklace! Beautiful!

K
Pink Tourmaline U Hoop Earrings in Sterling Silver
Kathleen

Gorgeous earrings, and I really love the design and security of the wire. Thank you so much!

Hand knotted garnet beads

I have just received a necklace of hand knitted garnet beads from this seller.
The delivery was speedy, the packaging beautiful and the gems sparkling! The knotting was very professionally done. I will definitely purchase again!

M
Malachite and Chrysocolla with Amazonite Dangle Earrings Sterling Silver
Mary Fleming
Exquisite earrings!

Both pairs of earrings have beautiful stones and the settings are so artful. And the fact they are my favorite colors doesn’t hurt at all! Thanks.

Unique and beautiful jewelry

I have acquired many of Janine’s handmade jewelry and she strives for using a variety of beautiful high quality colorful gem stones, along with her unique designs and attention to detail, even down to the carefully packaged finished products. She offers excellent customer service and support.

S
Pink Tourmaline Sterling Silver Wide Band Ring
Susan

Gorgeous ring, and one which Janine customized just for me! She is such a talented and gifted artist, yet alone a genuinely caring individual who is willing to go the extra step to please her customers!

J
Amethyst Hand Knotted Bead Necklace Sterling Silver Graduated Size
Jennifer Trefonas
Yummy Purple!

Most beautiful and sparkly Amethyst necklace that I have ever seen!
Feels amazing on too…:)

H
Super Seven and Pink Tourmaline Dangle Earrings Sterling Silver
Heather Stearns
Gorgeous!

I wanted these earrings for quite some time and they definitely do not disappoint! They’re even more beautiful IRL and I know I’ll wear them for years to come. Janine made sure they arrived quickly and her talent continues to impress me.

Silver nuggets

I love my silver nuggets necklace. I now have a new favorite necklace. Fun and stylish. Goes with everything.

Mysterious Iolite

Iolite is such a beautiful blue-violet and this pendant that Janine made is SUPER!
So lovely and elegant!

Really beautiful stone. Goes well with a lot of my outfits. Well crafted

Everything I anticipated. Solid craftsmanship. Received a compliment the first time I wore it!

Luscious Iolite

Gorgeous color, sparkle, and feel. I love my Iolite necklace more than I thought that I could

I wear it daily with my silver watch or my Apple Watch. It is as great design and softens the look of a large watch. The catch is unique and it is secure.

Multi Strand Sterling Silver bracelet

I LOVE LOVE LOVE this bracelet! So well made and comfortable and the clasp is perfect. Easy to put on and stays on! I added some favorite silver charms to the extra links. I’m picky about how my jewelry feels and looks as I wear it all the time. I like it to feel like my favorite pair of jeans and this scratches all the itches! Thank You