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Refunds and Returns or Order Cancellation Policy


Our return policy lasts 7 days. If 7 days have gone by since you received your jewelry, unfortunately we can’t offer you a refund or exchange. If you intend to return an item please send an email to first. Please inform me of your intent to return your jewelry as soon as possible, preferably within the first few days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Custom orders and made to order items are exempt from returns. First payments towards layaway items are also non-refundable. Some earrings that cannot be sterilized also cannot be returned, if you are unsure before purchasing please ask.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Your refund amount will be less the cost of shipping and transaction fees.

All refunds, whether they are for returned or cancelled items will be less a processing fee. Even if you return or cancel an item we are still charged a non refundable processing fee by Shopify on the transaction which you are responsible for. Fees usually are between 2.9% to 5.9% of the transaction amount depending on how you chose to make your initial payment. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If the item is not salvageable your return may be rejected entirely. 
- Any item that is returned more than 15 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
Most of my work is one of a kind so I cannot exchange for the same item in most cases. If you want to exchange for another item please send an email to first so we can discuss your options. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

To return your product, you should mail your product to: PO Box 6272, Freehold NJ 07728, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Contact Info

Mailing Address-

Janine Krantz, PO Box 6272, Freehold, NJ 07728



Based on 233 reviews

I love this necklace! Beautiful!

Pink Tourmaline U Hoop Earrings in Sterling Silver

Gorgeous earrings, and I really love the design and security of the wire. Thank you so much!

Hand knotted garnet beads

I have just received a necklace of hand knitted garnet beads from this seller.
The delivery was speedy, the packaging beautiful and the gems sparkling! The knotting was very professionally done. I will definitely purchase again!

Malachite and Chrysocolla with Amazonite Dangle Earrings Sterling Silver
Mary Fleming
Exquisite earrings!

Both pairs of earrings have beautiful stones and the settings are so artful. And the fact they are my favorite colors doesn’t hurt at all! Thanks.

Unique and beautiful jewelry

I have acquired many of Janine’s handmade jewelry and she strives for using a variety of beautiful high quality colorful gem stones, along with her unique designs and attention to detail, even down to the carefully packaged finished products. She offers excellent customer service and support.

Pink Tourmaline Sterling Silver Wide Band Ring

Gorgeous ring, and one which Janine customized just for me! She is such a talented and gifted artist, yet alone a genuinely caring individual who is willing to go the extra step to please her customers!

Yummy Purple!

Most beautiful and sparkly Amethyst necklace that I have ever seen!
Feels amazing on too…:)

Super Seven and Pink Tourmaline Dangle Earrings Sterling Silver
Heather Stearns

I wanted these earrings for quite some time and they definitely do not disappoint! They’re even more beautiful IRL and I know I’ll wear them for years to come. Janine made sure they arrived quickly and her talent continues to impress me.

Silver nuggets

I love my silver nuggets necklace. I now have a new favorite necklace. Fun and stylish. Goes with everything.

Mysterious Iolite

Iolite is such a beautiful blue-violet and this pendant that Janine made is SUPER!
So lovely and elegant!

Really beautiful stone. Goes well with a lot of my outfits. Well crafted

Everything I anticipated. Solid craftsmanship. Received a compliment the first time I wore it!

Luscious Iolite

Gorgeous color, sparkle, and feel. I love my Iolite necklace more than I thought that I could

I wear it daily with my silver watch or my Apple Watch. It is as great design and softens the look of a large watch. The catch is unique and it is secure.

Multi Strand Sterling Silver bracelet

I LOVE LOVE LOVE this bracelet! So well made and comfortable and the clasp is perfect. Easy to put on and stays on! I added some favorite silver charms to the extra links. I’m picky about how my jewelry feels and looks as I wear it all the time. I like it to feel like my favorite pair of jeans and this scratches all the itches! Thank You

Love this like I love all Janine's work

Another fabulous piece and design. I wear this everyday and have gotten lots of compliments too! It is lovely, comfortable and has great energy. Highly recommend your work to anyone is search of a fabulous gift for themselves or a loved one! Can't wait to add something else to my collection!

Totally love

So happy to own another piece of beautiful jewelry from Janine. She is a talented artist and is very creative and consistent in her work! This necklace is the perfect length and feels wonderful. The color and quality of the stones is perfect. Thank you!


My bracelet arrived packaged beautifully. It is well made and unique.

My favorite earrings. These have a cool unique style and look great, especially when wasting your hair up. Had my eye on them for a long time and finally decided to go for it. So glad I did.

Love love love! I wear this necklace all
the time! It’s simple yet elegant and goes with everything!

Excellent craftsmanship

Simply beautiful...Came very quick, was not expecting that so close to the holiday...

Blue Lapis Pendant Necklace Sterling Silver
Julie Gothrup
So delicate and pretty.

I really love this necklace.
Thank you!

Polychrome Jasper Pendant Sterling Silver One Of a Kind Gemstone Necklace #3
Lauronda Cooper
Gorgeous necklace

Just beautiful work - from the pendant to the creative chain! I wore it for the first time this week and received so many compliments. Just love the jasper and the colors!

Orbicular Jasper Sterling Silver One Of a Kind Gemstone Necklace

Wow! I knew this piece would be stunning but to see it in person is just incredible! Janine put so much thought into the design and attention to detail! I am so happy to add this beautiful necklace to my collection and will enjoy it for many years to come! ❤️

Malachite and Emerald Sterling Silver and 22k Gold One Of a Kind Gemstone Necklace
Stunning necklace

Couldn’t be happier! Impeccable quality and I love the heavy weight of this pendant.